• Product Questions

    Is it safe to use on delicate parts of the body?

    Yes! All of our products use only natural ingredients that are gentle enough for use anywhere on the body. Some products are better for body use than for face use, though. See below.

    Can I use the soaps on my face?

    This depends on your skin type. If you have sensitive skin, using a Scrubber on your face is not recommended. You should always test a small area of your skin with the soap and see how your skin reacts after a few minutes, after a few hours, and after a day.

    What if I have a bad reaction to the product?

    Listings and boxes state all ingredients; because of this, Sand Dollar Soapery is not responsible for adverse skin reactions. We suggest you spot test each product before full body use.

  • Shipping Questions

    How long does it take to get the order ready to ship?

    Items typically ship within 3 days after you order. During peak seasons, it could take up to 1 week. Let's not forget the supply chain and shipping delays Covid19 is still causing...

    How do you ship and how long does it take?

    Items ship via USPS (Priority Mail, Parcel Ground Select) or UPS. Rates are Weight/Zone OR Flat Rate. Once shipped, packages take 1-3 business days to arrive. We recommend faster shipping; our products are heat sensitive.

    Do you ship internationally?

    At this time, we do not deliver outside the U.S.A. PO Boxes must be big enough to accommodate USPS Priority Small and Medium Boxes. 

  • Refund Questions

    Do you give refunds if I don't like the product?

    Hygiene items such as soap, scrubs, and lotions cannot be resold or restocked. So, we cannot take returns. As with all skin care, you should always spot test new products before full use.

    What if my product(s) arrive damaged?

    If something arrives damaged, snap a pic and email us. We'll work with you to replace or credit you for the item(s).

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